Effective Date: 05 August 2025
Last Updated: 05 August 2025
1. Who We Are
Beverley Bell Training Services Ltd is the data controller for the personal information collected through The Driver Hub platform.
Registered in England and Wales.
Contact: Thorneloe House, 25 Barbourne Road, Worcester, WR1 1RU
Email: info@beverleybell.co.uk
2. Personal Data We Collect
We collect personal data when you register, use the Platform, or communicate with us. This may include:
– Identification data: Name, email address, business name (if applicable), and login credentials
– Usage data: Courses accessed, progress through training, certificates awarded, completion dates
– Transaction data: Payment history and billing information (we do not store full card details; payments are processed securely via third-party providers)
– Technical data: IP address, browser type, operating system, and device identifiers
– Communication data: Messages, feedback, or support queries you submit to us
For business accounts, employer administrators may provide driver email addresses for account creation. Each user is individually responsible for maintaining their account’s accuracy and security.
3. How We Use Your Data
We process your data only where there is a lawful basis to do so, including for the following purposes:
– To provide access to courses and manage user accounts
– To track course progress and issue digital certificates
– To process payments and manage subscriptions
– To send administrative or service-related communications (e.g., account updates, password resets)
– To respond to support requests or queries
– To improve the Platform and ensure content relevance
– To comply with legal obligations or regulatory requirements
We do not use your data for automated decision-making or profiling that would have a legal or significant effect on you.
4. Lawful Basis for Processing
Our lawful bases for processing your personal data include:
– Performance of a contract – e.g., providing access to your courses and account
– Consent – where you have opted in to receive newsletters or marketing communications
– Legitimate interests – including Platform improvement, user experience enhancement, and prevention of misuse
– Legal obligation – where required to comply with applicable laws
You may withdraw consent for marketing at any time by following the unsubscribe link in emails or contacting us directly.
5. Sharing Your Data
We do not sell your personal data.
We may share data with the following parties only where necessary:
– Service providers – such as hosting, IT support, analytics, and payment processors
– Employers – for users with business-provided access, your progress and completion data may be shared with your employer where this forms part of the subscription arrangement
– Legal authorities – where required to comply with applicable laws, court orders, or investigations
All third-party service providers are required to process your data in accordance with data protection laws and only under our instructions.
6. Data Storage and Retention
We store your data on secure servers located in the UK and/or the EEA. We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, alteration, or disclosure.
Your data will be retained only for as long as necessary to fulfil the purposes for which it was collected. In general:
– Account data is retained while the account is active and for a period after closure (typically 6 years) to comply with business and legal requirements.
– Course progress and certificates may not remain accessible once an account is terminated.
– Support communications and system logs may be retained longer for audit or legal compliance.
Details of our retention periods are available in our internal Data Retention Policy, which can be made available on request.
7. Your Rights
Under the UK GDPR, you have the following rights:
– Right of access – to request a copy of the personal data we hold about you
– Right to rectification – to request correction of inaccurate or incomplete data
– Right to erasure – to request deletion of your data under certain circumstances
– Right to restrict processing – to request limits on how your data is used
– Right to data portability – to receive your data in a commonly used, machine-readable format
– Right to object – to object to processing, including for direct marketing purposes
– Right to withdraw consent – at any time, where consent was the basis for processing
To exercise these rights, please contact us at [Insert Contact Email]. We may require proof of identity before fulfilling requests.
You also have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
www.ico.org.uk
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, remember preferences, and analyse Platform usage. These may include:
– Essential cookies for Platform functionality
– Analytics cookies to understand how the Platform is used
– Preference cookies to remember settings
You will be given the option to manage your cookie preferences when you first visit the site. For more information, please refer to our Cookie Policy.
9. Data Security
We take data security seriously. Measures we implement include:
– SSL encryption
– Secure login and password management
– Role-based access control
– Regular system updates and monitoring
– Staff training on data protection
Despite these efforts, no system is entirely immune to risks. If we become aware of a data breach likely to result in risk to your rights or freedoms, we will notify you and the Information Commissioner’s Office, where required by law.
10. International Data Transfers
We aim to store all data within the UK or EEA. Where data is transferred outside these regions (e.g., to service providers), we ensure that appropriate safeguards are in place, such as:
– Standard Contractual Clauses (SCCs)
– Adequacy decisions by the UK government
11. Children’s Privacy
The Platform is not intended for children under the age of 18. We do not knowingly collect data from individuals under this age. If we become aware that we have inadvertently collected such data, it will be securely deleted.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or data handling practices. Where changes are material, we will notify users via email or a notice on the Platform.
We encourage you to review this Policy periodically to stay informed.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
Beverley Bell Training Services Ltd
Company Number: 13159451
Registered Address: Thorneloe House, 25 Barbourne Road, Worcester, WR1 1RU
Email: info@beverleybell.co.uk
Website: https://beverleybell.co.uk/